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A design for Six Sigma case study: creating an IT change management system for a mid-size accounting firm (2011)
Patricia Long, Jamison Kovach, Xin (David) Ding
International Journal of Engineering, Science and Technology 3(7): 56-72.
Clues, flow channels, and cognitive states: an exploratory study of customer experiences with e-brokerage services (2011)
Xin (David) Ding
Service Science 3(2): 182-193.
Introduction to the special section on cocreating the customer service experience with high tech and high touch (2017)
Xin (David) Ding, Mark M. Davis
Service Science 9(1).